Foreign Currency Deposit (FCD)
A newly convenient experience of Foreign Currency Deposit Accounts that helps manage the risk of currency exchanging and international transactions with ease
Product
Role
Project Overview
Responsibility
Development
Tools
Team Members
(7 members)
Duration
Foreign Currency Deposit (FCD)
Account Activation
Account Opening
Currency Activation
Account Landing
Account Management
Currency Exchange & Rate Alerts
Local Transfer
International Transfer
UX Designer
FCD is a new foreign currency deposit product which allows users to exchange local and foreign currencies for multiple purposes including saving, spending, and investing online from an application. It aims to minimise physical banking experience which is time and effort consuming and increase practical convenience for users. FCD also allows users to set exchange rate alerts when their ideal exchange rate has been reached, also, claims to offer better exchange rate than other products in the market.
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Created both marketing content (product highlights, product shelf headlines and descriptions, and notifications) and microcopy to the UI elements (pop-up errors, pop-up validations, helper texts, instructions, placeholders, in-line errors, titles, labels, etc.) to guide users through the overall journey in order to finish financial tasks on hands
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Enhanced user experience and digital user flows to UI elements (Account Management, Currency Exchange, and Local Transfer)
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Researched user behaviour and preference on currency exchange, and financial terms to use in the product from existing related products and other reliable sources (e.g. Investopedia)
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Conducted a testing to measure understanding of user flows and content
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Was introduced to and had more in-dept understanding of financial jargons/technical financial terms relating to currency exchange, deposit and investment.
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Improved knowledge regarding a content style guide and importance of product consistency
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Developed understandings of banking user journey & product validation check
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Learned how to work collaboratively and proactively with other parties
Figma, Miro, Jira, Microsoft Excel, Google Spreadsheet
UX Designers (2)
UI Designers (2)
UX Writer (2)
Business Analysts (4)
Product Owners (2)
Business Units (2)
Application Designer (1)
4 months/8 user flows (Discovery to product delivery for implementation)
User Flow Examples 📱
A showcase of intuitive user flows, mapping seamless interactions that enhance usability and guide users toward their goals effortlessly.
Exchanging
Currencies Flow
The exchanging currencies flow is to enable users to effortlessly buy and sell currencies between countries, empowering them to manage their international finances without the necessity of travelling to a physical branch. The BlueWave FCD claims to have the best exchange rate compared to its competitors in the financial market. Users can both exchange currencies of their choice for travelling, saving, and investment purposes, simultaneously, being aware of those purposes must not include exchanging for currency speculation.
Exchange Rate Alerts Flow
The exchange rate alert flow is developed to advance users’ currency exchange experience by allowing them to set alerts for the preferable exchange rate they would like to buy or sell. The alerts will notify users when their set rate has reached the number they would like to exchange. This is to ensure users’ convenience and satisfaction in terms of time and effort that they do not have to constantly check whether the rate increases or decreases, and to make sure they can actually buy the rate they set alerts for.
Account Management Flow
The account management flow improves users’ convenience in letting them add FCD accounts to ‘Favourites’ menu in order to make a transfer more seamlessly in a short period of time. The service also allows users to set the account name they prefer in case they own several FCD accounts. This is to make the accounts more noticeable when making transactions.
Exchanging
Currencies Flow
The exchanging currencies flow is to enable users to effortlessly buy and sell currencies between countries, empowering them to manage their international finances without the necessity of travelling to a physical branch. The BlueWave FCD claims to have the best exchange rate compared to its competitors in the financial market. Users can both exchange currencies of their choice for travelling, saving, and investment purposes, simultaneously, being aware of those purposes must not include exchanging for currency speculation.
Exchange Rate Alerts Flow
The exchange rate alert flow is developed to advance users’ currency exchange experience by allowing them to set alerts for the preferable exchange rate they would like to buy or sell. The alerts will notify users when their set rate has reached the number they would like to exchange. This is to ensure users’ convenience and satisfaction in terms of time and effort that they do not have to constantly check whether the rate increases or decreases, and to make sure they can actually buy the rate they set alerts for.
Account Management Flow
The account management flow improves users’ convenience in letting them add FCD accounts to ‘Favourites’ menu in order to make a transfer more seamlessly in a short period of time. The service also allows users to set the account name they prefer in case they own several FCD accounts. This is to make the accounts more noticeable when making transactions.
Key Screens
